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Shipping & Returns

At Smart Zone, we believe in creating a stress-free shopping experience for our customers. That's why we offer FREE shipping on all Southern Ontario orders with our standard shipping option 4 -5 Days.

Specific time frames for Deliveries and Assembly Services are available within Toronto, GTA, Kitchener, Waterloo, Guelph, Cambridge, Hamilton, and London areas ONLY.

Free Exchanges and Returns

If you wish to exchange or return an item, please let us know within 30 days of receiving your order. Once we have reviewed and approved your request, you can then ship the product to our warehouse and after inspection we will issue your refund to the card / method that was used in the original purchase.

In order for us to accept your return, the item must be: 

  • Packed securely in its original packaging
  • Free of any and all damages
  • Unassembled (and was never assembled)

***Note: All mattresses are non-refundable and are final sale.

Scheduled Delivery & White Glove Delivery

We can work around your busy day by scheduling a 2 hour appointment window. From delivery inside your home to full installation in the room of your choice with packaging removal, we make the your shopping experience as convenient as can be. See our Assembly and Packaging Removal Service for details.

 

Damages

We ask that our customers inspect their order upon receipt. In the off-chance that you receive a damaged item, we require notice within 3 days of delivery. Once we're notified, we will replace any necessary parts or send a complete replacement, if necessary.